Billing Terms & Conditions

These Billing Terms & Conditions apply to all purchases made through Oakvern. By placing an order with us, you agree to the terms outlined below.

1 - Currency

All prices listed on our website are shown in Australian Dollars (AUD).
All payments are processed in AUD, regardless of your location or payment method.

2 - Payment Methods

We accept the following secure payment methods:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

We may add or remove payment methods at our discretion.

3 - Order Confirmation

Once your order is placed, you will receive an order confirmation email.
This confirms that your order has been successfully submitted and payment has been received.

If you do not receive a confirmation, please contact us at support@oakvern.com.

4 - Billing Information Requirements

You agree to provide accurate, current, and complete billing details when purchasing from our store.
If we are unable to verify or authorise payment information, your order may be delayed or canceled.

5 - Pricing & Taxes

  • All product prices displayed on our website are inclusive of GST (Goods and Services Tax) where applicable.

  • Shipping fees (if applicable) will be calculated and shown at checkout before payment is completed.

We reserve the right to update product pricing at any time. Changes will not apply to orders already placed.

6 - Payment Security

All transactions are encrypted and securely processed through trusted third-party payment gateways.
Oakvern does not store full credit card details on our servers.

7 - Fraud Prevention

We may request additional verification before processing certain orders (e.g., high-value purchases, mismatched shipping/billing details).
This is to protect customers and prevent unauthorised transactions.

If verification is not provided when requested, we reserve the right to cancel the order and issue a refund.

8 - Refunds, Returns & Disputes

Please refer to our Refund Policy for details regarding:

  • Refund eligibility

  • Return procedures

  • Change-of-mind conditions

  • Faulty or damaged item handling

If you believe there is a billing error, contact us before initiating a bank or PayPal dispute.
We will work to resolve all concerns promptly and fairly.

9 - Subscription / Recurring Billing (If Applicable)

If a product or service is offered on a subscription basis:

  • You will be notified clearly before checkout.

  • Payments will be charged automatically at the interval shown.

  • You can cancel future charges at any time before your next billing date.

If no subscription products are offered, this section may be disregarded.

10 - Contact Information

If you have any billing questions, please contact us:

Trade name: Oakvern

Address: 1/8 Sunbrite Avenue, Mermaid Beach, Gold Coast, 4218, QLD, Australia

Email: support@oakvern.com
 Phone: +61 481 880 304

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We reply to all customer enquiries within 1 - 2 business days.